Frequently Asked Support Questions
Here is a list of the most commonly asked support categories:
Bankroll Offers
Eligibility
How do I know if I'm eligible for a free bankroll offer?
You are eligible for a free bankroll if you do not have an existing account of any kind at that poker site. In addition, there are some countries that are not eligible for the free bankroll offer. Each site has a different list of banned countries. Click the following links for each site's banned country list.
Also, we can only accept one free bankroll offer per poker site, per household. This includes family members, roommates and friends that share the same computer. Once a household requests a free bankroll, any other requests from that household (for that poker site) will be declined.
Can I request multiple free bankrolls at the same poker site?
No, you are only eligible for one free bankroll per poker site. However, it is possible to receive a free bankroll at all of the sites that we offer.
What if I have an existing poker account? Can I still request a free bankroll at that site?
If you have an existing account at a poker site, you are not eligible for the free bankroll offer. You should not create another account at that site in an attempt to receive the free bankroll. If you do create another account, the poker site will flag your account and your request will be declined.
Furthermore, if you have an existing account, you may be ineligible for our other free bankroll offers. Creating multiple accounts is considered bonus abuse. Due to the nature of this bonus, we must take a strict policy against bonus abuse.
If I play in the casino with my free bankroll, am I eligible for a free bankroll at other sites?
No, you cannot use your free bankroll in the casino. If you play in the casino with your free bankroll and lose it, you will be ineligible for any of our other free bankroll offers.
If I am declined at one site, can I still receive free bankrolls on other sites?
It depends. If you forgot to use our bonus code or made a simple mistake during signup, your other requests will be processed.
Your other requests will be declined if:
- You create multiple YPC accounts in an attempt to receive multiple free bankrolls at the same site.
- You have an existing real money account and attempt to receive the free bankroll on a new account at that site.
- Your player activity is deemed to be bonus abuse.
- You attempt to abuse our free bankroll offer at any site.
Are there any other restrictions on requesting multiple offers?
There is a small time delay. The poker sites require that we wait 5 days between processing multiple requests. You should take advantage of this 5 day window to play the Minimum Activity Requirement to become eligible for the next offer. Once the 5 days has elapsed, we will begin to process your next bankroll request.
If your question was not answered above, you can send us a message.
What U.S. states are banned from playing online poker?
The following U.S. facing rooms do not allow players from the following states:
| Banned States | |||
|---|---|---|---|
| Bovada | Cake | Merge | |
| Kentucky | Yes | Yes | |
| Lousiana | Yes | ||
| Maryland | Yes | Yes | |
| Missouri | Yes | ||
| New York | Yes | Yes | |
| Utah | Yes | Yes | Yes |
| Washington State | Yes | Yes | Yes |
| Washington DC | Yes | ||
Phone Verification
How do I request the phone call?
On the phone verification page, make sure your phone number is correct and click "CALL NOW." The automated system will call your number and give you a code that you then enter on YPC.
I clicked "CALL NOW", but I didn't receive a call.
Be sure that you do NOT include your country code when you enter your phone number.
If your question was not answered above, you can send us a message.
Photo ID Verification
Why is my photo ID invalid?
All IDs must be government issued and the handwritten code must be placed next to the actual ID.
If your photo ID is deemed invalid, it is likely for one of the following reasons:
- The photo ID does not contain your birth date.
- The photo ID is unreadable.
- The photo ID is not in the image uploaded.
- The photo ID is a student ID.
- The photo ID is a copy, not an original ID.
- The ID code is not in the image uploaded.
- The ID code is not handwritten.
- The ID code was digitally placed next to the ID.
If you receive an email notifying you that your ID is invalid, click on the link in the yellow 'notices' box at the top of the YPC homepage for more instructions on re-uploading your ID.
Why do you need my ID?
There are two reasons that YPC asks for your ID:
- We use the ID to confirm that you are old enough to play poker. All the sites that we offer require players to be at least 18 years old.
- We also use the ID to confirm that you are the person you say you are, and that you are not attempting to receive extra free bankrolls.
YPC does not share or sell any of the information that is provided to us. If you do not want to share other personal information, like ID and social security numbers, please feel free to cover that information.
When will you approve my ID?
We verify IDs only when you have requested a bankroll. If you have uploaded your ID and have not requested a bankroll, we will not approve your ID.
If your question was not answered above, you can send us a message.
Minimum Activity Requirement
How do you define Minimum Activity Requirement?
If you request multiple free bankrolls, the Minimum Activity Requirement is the minimum number of raked hands or points you must accumulate before you can be eligible for the next site you requested. If you receive free bankrolls at 2 sites, you must complete the Minimum Activity Requirement at both sites to be eligible for the 3rd site. See the site details below for full details regarding the Minimum Activity Requirement.
Also, using the free bankroll to play in the casino is considered bonus abuse and the Minimum Activity Requirement is higher for players that show casino activity.
What is the MAR for my bankroll?
In addition to the 5 day waiting period, some sites require a MAR. Below is a list of the MAR at the sites that require it.
- Black Chip Poker - 50 VIP Points
- Bodog - $10 in MGR
- Bovada - $10 in MGR
- Bulldog777 - 100 VIP Points
- Cake - 10 FPPs
- Carbon - 100 VIP Points
- Unibet - $5 in MGR (approximately 50 VIP Points)
If your question was not answered above, you can send us a message.
Raked Hands
Do I earn raked hands when playing SnG and other Tournaments?
No, you do not earn raked hands while playing tournaments. You must play cash ring games to earn raked hands.
Where can I see my raked hand total?
Unfortunately, you cannot see your raked hand total. YPC is happy to provide you with a raked hand total upon request. Please contact us in the Support tab to request your raked hand total.
If your question was not answered above, you can send us a message.
Bankroll Restrictions
What are the bankroll restrictions for Cake?
| Bankroll Restrictions | |||
|---|---|---|---|
| Game type | Stakes (or Buy in) | Min. Bankroll | |
| Fixed Limit | $0.10/$0.20 (and below) | $0 | |
| $0.25/$0.50 | $150 | ||
| Any | $300 | ||
| No Limit / Pot Limit | $0.05/$0.10 (and below) | $0 | |
| $0.10/$0.20 | $120 | ||
| Any | $300 | ||
| SNG (excluding fees) | $1 (and below) | $0 | |
| $2 | $60 | ||
| $3 | $90 | ||
| $4 | $120 | ||
| $5 | $150 | ||
| $6 | $180 | ||
| Any | $300 | ||
When are the Cake Poker bankroll restrictions lifted?
The bankroll restrictions can only be lifted in three ways:
- Make a deposit
- Earn 1000 FPP
- Maintain a bankroll above $300
What are the bankroll restrictions for Titan Poker and Mansion Poker?
| Bankroll Restrictions | |||
|---|---|---|---|
| Game type | Stakes (or Buy in) | ||
| Fixed Limit | $0.02/$0.04 (and below) | ||
| No Limit / Pot Limit | $0.02/$0.04 (and below) | ||
| SNG (excluding fees) | $0.60 (and below) | ||
When are the Titan Poker and Mansion Poker bankroll restrictions lifted?
The bankroll restrictions can only be lifted in two ways:
- Make a deposit
- Earn 400 Titan or Mansion points
If your question was not answered above, you can send us a message.
Existing Accounts
If I have an account at one of the sites that you offer, can I still get a free bankroll at that site?
Unfortunately, we are unable to offer free bankrolls to players with existing accounts. Even if the existing account is a play money account or if you have never made a deposit on that account.
If a member of my family has an account at a site, can I receive a free bankroll?
Due to our agreements with the poker sites, we cannot provide free bankrolls to players if a family member already has an account at that site.
I had an account at a site a long time ago, but it was closed. Can I still get a free bankroll at that site?
Unfortunately, we cannot offer you a free bankroll at that site. Creating a new account with the YPC bonus code will give you more than one account at that poker site and we cannot offer free bankrolls to players with multiple accounts.
If your question was not answered above, you can send us a message.
Cash Outs
When can I cash out my bankroll?
It depends on the site. Before you can cash out any of the money on your account you will need to meet the following qualifications:
- Black Chip Poker - 1000 VIP Points
- Bodog - 250 Bodog Poker Points
- Bovada - 250 Poker Points
- Bulldog777 - 350 VIP Points and a $25 deposit
- Cake Poker - 1200 FPPs
- Carbon Poker - 1000 VIP Points
- Mansion Poker - 1000, 9000 and 15,000 Mansion Points
- Party Poker - 500 Party Points
- RedKings - 1450 RedKings Points
- Titan Poker - 2500, 7500 and 12,500 Titan Points
- Unibet- 100 Points
If I win money, can I leave my free bankroll in my account and cash out the winnings?
You will not be able to cash out any amount from your bankroll until you meet the qualifications listed above.
If your question was not answered above, you can send us a message.
Bankroll Status
I requested a bankroll a few days ago, but the button says "PENDING."
When you reqeust a bankroll, the button changes to "REQUESTED." It will stay this way until YPC begins processing your request. Once we begin processing a request it will say "PROCESSING" and it will stay that way until it is approved or declined by the poker site. Only one request will be in "PROCESSING" at a time. Your other requests will show "PENDING" and will be processed later in accordance with the MAR policy.
Please remember that bankrolls can take up to 12 business days to be fully processed and that we must wait 5 days between processing multiple requests.
My bankroll was "PENDING" or "PROCESSING" and now it says "DECLINED."
When a bankroll is rejected by YPC or the site you have chosen, your status button will change to "DECLINED."
This usually happens when:
- You have failed to use the YPC bonus code.
- You are linked to another player in the YPC system.
- You are linked to another player at the poker site you have selected.
- You have requested a bankroll that is not available to players from your country.
There are other reasons for the "DECLINED" status. Sometimes you can correct the issue and still receive the bankroll.
If your question was not answered above, you can send us a message.
Pending Bonus
Does my Pending Bonus expire?
Yes, many of the pending bonuses will expire. The expiration date is usually listed in the Cashier section of your account at the poker room. If you are not able to find an expiration date, please contact the support teams at the various sites and they will be able to provide you with more information.
I requested a $100 bankroll, but I only received $50. Why?
YPC offers Initial Bonuses ranging from $25-$50 and Pending Bonuses ranging from $25-$140 depending on the site. The Initial Bonus is deposited directly into your account and is ready to use at the tables. The Pending Bonus is released by playing. Each site has a different requirement for releasing the bonus. Here are the requirements for releasing the Pending Bonuses:
- Black Chip Poker - The $75 is released as you are playing and not in a lump sum. You will have earned the full $75 when you earn 5,625 VIPs or $5 for each 375 VIPs. Note that any withdrawal will expire any unearned pending bonus.
- Bulldog777 - The $240 is released as you are playing and not in a lump sum. You will have earned the full $240 when you earn 18,000 VIPs or $5 for each 375 VIPs. Note that any withdrawal will expire any unearned pending bonus.
- Cake Poker - The $75 is released as you are playing and not in a lump sum. You will have earned the full $75 when you earn 1250.025 FPPs or $10 for each 166.67 FPPs.
- Carbon Poker - The $175 is released as you are playing and not in a lump sum. You will have earned the full $75 when you earn 1250.25 FPPs or $5 for each 375 VIPs.
- Mansion Poker - $60 is released when you earn 6,000 Mansion Points, and $80 more is released when you earn 11,000 Mansion Points.
- Party Poker - The $25 is released when you earn 150 Party Points.
- RedKings - $50 is released when you earn 700 RedKings Points, and $75 more is released when you earn 1400 RK Points.
- Titan Poker - $50 is released when you earn 5,000 Titan Points, and $70 more is released when you earn 10,000 Titan Points.
- Unibet - $75 is released in €6 increments at every 300 VIP points
If your question was not answered above, you can send us a message.
Deposits
Can I make a deposit while waiting to receive the bankroll?
If you make a deposit before you receive the YPC bankroll, you will only be eligible for initial deposit from YPC. Making a deposit will not prevent you from being eligible for our bankroll.
Will I qualify for a first deposit bonus?
If you have already received the Initial Bonus from YPC you will not qualify for first deposit bonuses at any site. However, you will still be able to use reload bonuses.
If you deposit before receiving the Initial Bonus from YPC, you can still use a first deposit bonus code, but this will affect the amount you receive from YPC, as you will no longer qualify for any of our Pending Bonuses.
Do I have to make a deposit?
You do not need to make a deposit to be eligible for any of our free bankroll offers. However, if you do not complete the MAR after receiving a bankroll, making a deposit is the fastest way to clear any remaining Minimum Activity Requirements.
If your question was not answered above, you can send us a message.
Rakeback
Will I receive rakeback on my free bankroll accounts?
YPC is unable to provide rakeback. Our YPC Challenge Race promotion is like rakeback as it rewards player based on how much they play. You cannot receive rakeback on any YPC freebankroll accounts.
If you are interested in receiving rakeback at a site where you have not requested a free bankroll, please contact RakeTracker.
If your question was not answered above, you can send us a message.
