Frequently Asked Support Questions
Here is a list of the most commonly asked support questions:1. Phone Verification
How do I request the phone call?
On the phone verification page, make sure your phone number is correct and click "Call Now." The automated system will call your number and give you a code that you then enter on YPC.I clicked call now, but I didn't receive a call.
Be sure that you do NOT include your country code when you enter your phone number.2. Photo ID Verification
Why is my photo ID invalid?
If your photo ID is deemed invalid, it is likely for one of the following reasons:1. The ID you uploaded does not contain your birth date.
2. The photo ID is unreadable.
3. The photo ID is not in the image uploaded.
4. The ID code is not in the image uploaded.
5. The ID code is not handwritten.
6. The ID code was digitally placed next to the ID.
If you receive an email notifying you that your ID is invalid, click on the link in the yellow 'notices' box at the top of the YPC homepage for more instructions on re-uploading your ID.
3. Raked Hands
Do I earn raked hands when playing SnG and other Tournaments?
No, you do not earn raked hands while playing tournaments. You must play cash ring games to earn raked hands.4. Existing Accounts
If I have an account at one of the sites that you offer, can I still get a free bankroll at that site?
Unfortunately, we are unable to offer free bankrolls to players with existing accounts. Even if the existing account is a play money account or if you have never made a deposit on that account.If a member of my family has an account at a site, can I receive a free bankroll?
Due to our agreements with the poker sites, we cannot provide free bankrolls to players if a family member already has a bankroll at that site.5. Multiple Offers
For details regarding the multiple offers policy, click here.If your questions was not answered above, you can send us a message.
